Shipping, pickup and returns

Every item on Nilfpay is sold by an independent seller. This page says how you get what you buy, how you pay, and what happens when something is wrong.

Nilfpay Protection

  • What it covers. Orders the seller delivers or ships. Collecting in person is not covered: you pay the seller directly there, so check the item at the handover before you take it.
  • Your payment is held. On a covered order Nilfpay holds the payment at ComplyPay until you confirm you have the item, or 3 days after the delivery was recorded, whichever comes first.
  • Only you or the carrier start the clock. Your 3 days start when you tap “I received it”, or when the carrier says it was delivered and Nilfpay records it. What the seller says never releases your money.
  • Not received. No delivery within 30 days of paying, or a delivery that never reached you: the order cancels and the full payment comes back to your card, fee included.
  • Not as described. Report it from the order page inside the 3 days, with photos. The money stays put. The seller answers first; if you two do not settle it, a person at Nilfpay decides on the written record within 5 business days and refunds from the held money.
  • The fee. The protection fee is shown at checkout and paid by the buyer. It comes back when the order unwinds and stays with Nilfpay when the item is found to be as described.
  • Not covered. Collection in person, change of mind, flaws the listing disclosed, damage after receipt, anything paid outside Nilfpay, and reports after the window.
  • Not insurance. Nilfpay Protection is a service, not an insurance policy or a legal guarantee, and applies in addition to your legal rights. A bank chargeback filed while a report is open closes the report.

How you get your item

  • Pickup. Most sellers hand over in person. The item page says where and when, under Pickup.
  • Seller delivery. Some sellers deliver themselves. The item page says so under Delivery, with the fee if there is one, and you choose pickup or delivery at checkout.
  • No shipping by Nilfpay. Nilfpay does not ship items and does not sell shipping labels yet. If neither pickup nor delivery suits you, ask the seller before you buy.

How you pay

  • At checkout. Card, Apple Pay or Google Pay. Payments are processed by a licensed US partner.
  • Held for you, when it is delivered. On an order the seller delivers or ships, Nilfpay holds your payment at ComplyPay until you confirm you have the item, or 3 days after it arrives. The seller is paid after that. Collecting in person: you pay the seller directly, as before.
  • By email. Your receipt and every order update come to the email you give at checkout.

Returns and refunds

  • Inside the window, Nilfpay Protection. On a delivered order, not received or not as described: report it from the order page within 3 days. See Nilfpay Protection above.
  • Ask first. Ask the seller on the item page opens a conversation, so the answer about returns is in writing before you pay.
  • Change of mind. The seller decides. Unless the item page says otherwise, a seller may decline a return on a change of mind.
  • Refunds. Refunds go back to the card you paid with: from the held money while the order is protected, from the seller after the seller was paid.

Contact

[email protected]. Nilfpay operates from the United States. The full terms are at nilfpay.com/terms. Read the terms.

Or message us on +1 (947) 777-7512. That is our only number, and nobody from Nilfpay will ever ask you for a code, a password, or to pay us anywhere.