01
Getting started
What is Nilfpay?
A page people order and pay on, for people who sell what they make or find — home bakers, cooks, crafters, resellers, market-stand sellers. You photograph what you sell, Nilfpay writes the listing, and buyers pay by card when they order. Pickup or delivery — your call, shop by shop. US only.
How do I get started?
Create your shop from the Start page — photograph what you sell, save your email, and you’re live in about two minutes. No invite, no waitlist.
What can I sell?
Things you make or find, handed over in person or shipped: baked goods, meals, crafts, vintage finds, market-stand stock. You’re responsible for whatever rules apply to what you sell — cottage food laws vary by state — and Nilfpay handles the orders and the payment, not the licensing.
Do I need a website, an LLC, or a card reader?
None of the three. Your shop is a link. Buyers pay on their own phones, so there’s no hardware, and many sellers start as individuals — check what your state expects for the kind of selling you do.
What does the AI actually do?
It types, you decide. From a photo it drafts the name, description, and an asking price based on what similar things sell for; it can write your post captions from your live products and sketch a logo. Everything it writes is editable, and nothing goes live without you.
02
Money
What does it cost?
Sellers pay $0 — no subscription, no listing fee, no percentage. Your buyer pays a 4% service fee at checkout — 50¢ minimum, no cap — shown before they pay. The full math is on the pricing page.
When do I get my money?
Buyers pay when they order. Your earnings settle to the bank account you add in the app’s settings, and the app always shows what’s pending and what’s been paid out.
How do tips work?
Optional for the buyer at checkout, 100% yours, and you control the suggested percentages — or switch tipping off.
What about refunds?
One tap in the app. Cancel-and-refund while the order is still queued, or refund after pickup. The buyer gets their full payment back, including any tip.
Can someone pay me without ordering?
Yes. Turn on “Send a payment” and your page takes any amount — for custom work, a deposit, or the difference on a special request. It lands in the app like any other payment, and the same pricing applies: free for you.
And taxes?
Yours, as with any selling. Nilfpay gives you the records: every order in the app and your customer list as a CSV, any time.
03
Orders, pickup, and delivery
How does pickup work?
You write the pickup details once — “Ferry Plaza farmers market, Saturdays 8–2, blue tent” — and every buyer sees them after paying and on their receipt.
What’s the four-digit code?
Every order comes with a pickup code on the buyer’s receipt. At handoff they read it out, you type it, and the order marks itself done — no scrolling through names with your hands full.
What about no-shows?
They’ve already paid, so a no-show costs them, not you. If you’d rather return the money, that’s one tap.
Do you do delivery or shipping?
Yes, if you want to. Turn on delivery in settings and set your flat fee — buyers choose Pickup or Delivery at checkout and type their address. When you hand the box to a courier, or drive it over yourself, mark the order shipped, add the carrier and tracking number, and the buyer gets an email with a link to follow it. Pickup stays the default.
04
Buyers and your data
What do my buyers see?
A clean page with your photos, prices, and a Pay button — no account required to buy. They get an email receipt with the pickup details and their code, and they can follow your shop to hear about drops. Here’s their side of it.
Is the payment side safe?
Payments are processed by a licensed US partner. Card details go to the processor, never to the seller — and never to us.
Can I take my customers with me?
Yes, any day, no questions: Settings → export CSV. Platforms in this space have died taking sellers’ lists with them; ours leaves with one tap.
How do I delete my account?
In the app: Settings → Delete my account. Your shop closes to new orders immediately and we finish the removal once already-paid orders are collected. The full policy.
How do I reach a human?
Message us on +1 (947) 777-7512, or email [email protected]. That number is the only one we use, and it is written here so you can check it: nobody from Nilfpay will ever ask you for a code, a password, or to pay us anywhere.
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